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The Aldi branch manager admits that they have not received similar complaints from other customers. However, they will establish a protocol for SOP prevention so as not to encounter similar problems in the future, and more customers will feel at ease patronizing their store again.
“Our supplier has never had a complaint of this nature and has robust processes in place to prevent such issues from occurring. We are investigating this isolated incident and have apologized to Mr. Linton that our usual high standards were not met.”, an Aldi spokesperson said.
